If order paid and confirmed, it takes 4-10 business to prepare your order before shipping out.For small quantity orders, the processing time is 4-5 business days while large quantities can take approximately 4-10 business days to process.

Receiving time = Processing time +Shipping time.

You can log in your Knowfashionstyle account to check the status of the order. The status of the order is Shipped. It means that your order has been shipped out. You can log in your Knowfashionstyle account-my order-order details to check your tracking number. Then you can use it to check the shipping information of the order on 17 Track

4.How can i know order was shipped?
Once order was shipped out, a notification email will be send to you with tracking number for your reference.

5.How do I track my order?

6.Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Weight limit of customs or courier
2) Hot-sale items need additional preparation time

7、Why has my order tracking status not updated?

Tracking updates maybe delayed when the parcel is:
1. In long distance international shipping, it usually takes 30%-70% of the estimated shipping time. The shipper would not provide tracking updates in this status. Please wait for the update from logistics.
2. Going through local customs clearance procedures
3. At the post office sorting center
4. Held up by uncontrollable factors including, labor strikes, bad weather, politic issues, etc.

5. Due to the epidemic, the logistics timeliness may fluctuate for 5-7 days. The package will be delivered to you as soon as possible. Please wait patiently.

PS: If you have other questions, you can contact us  to solve them, and the customer service will check the transportation progress of the package for you.

9、Why does my order not have a tracking number?
Please check your order status first. About how to check your order status, please click here to log in your knowfashionstyle account-my order to check yoru order status.
If you order status is "Paid" but not "Shipped", it means that your order has been paid and it is being prepared, have not been shipped yet.Please wait for it. 

10、What do you mean Not Found ?

If there is a tracking number, it means that the parcel has been shipped out.

 Your order has just shipped out and shipping information will be updated in the coming days.

The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.

we recommend you can track logistics information in next 3-5 days .

There may be following reasons:

1. Consignee unavailable

2. Wrong shipping address

3. The parcel is delayed by the shipping company

Please check with the shipping company with your tracking number to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service for further help.

1. "Pick up" means that the parcel have been delivered in your local post office, but you need to go to post office to receive the parcel.

2. Advice:

① Firstly, you can check the shipping address of your corresponding order in your Account --My order-Order details

② Secondly, go to the post office where is nearest to your to find your parcel as soon as possible to aviod returning to carrier processing center because it has not been picked up for a long time.

3. If you don't find your package at the post office or pick-up point, please contact customer service, who will inquire and reply you.

the shipping fee generally depends on the weight of stuff and the destination we ship to ,it's different to every country:

Add things you want to the cart, select the country, then you'll find the shipping cost of shipping methods under the "Estimate Shipping Cost".

15、Do you ship globally?