Return Policy

Return policy:

We pay attention to the quality of product and services, so we check product before sending out.

How to deal with, If the item is defective?

We are sorry that the item is defective. We will sort it out actively but we also need your help.
First: If the item is defective, please notify us within 7 days of delivery.
Second: please take the picture of the item is defective, send pic to service e-mail
Pls remark the order number and item number on e-mail., so that we could feedback to our QC Director, after check and agree, we will add new one to your next order for free.

Third: If you are unable to provide photos or video, or if the photos or video provided are not eligible for  a quality defect in the item, All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers.After evaluation, we will offer you some discount on the next order.

Refund:

1.The buyer is responsible for all shipping costs  and tax fee incurred.Refund will be released within 5 working days after we received the package.

2.Refund excluded shipping and insurance, because delivery company charge it already when package sent out.

3.Pls leave a note inside package, remark order number，so that we can know when we got it,please send us tracking info after you return, which is quite important. Without return info, there will be no refund.

4.If you want to return a product, please contact customer service for the specific return address.

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Usually don't accept return/exchange if there is no quality problem.

Size and material 
About the size: we have size chart on site, please take it for reference before shopping .
About material: we have material description and real pic on site, please check before shopping, if more information is needed, pls contact our service.

If the return is caused by the customer(Not fit size,don’t like color/material/style),customer should be responsible for sending and returning shipping fee. 

Please note:Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.

Important Notice

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. we cannot receive the package. If so, we can not make any refund. You should only send it to the address that our customer service provide to you.

2. Please make sure you don't include non-Knowfashionstyle items in your return package by accident. We will not be responsible for sending those items back to you.

3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.

If the return is caused by the customer(Not fit size,don’t like color/material/style),customer should be responsible for sending and returning shipping fee. 

4.We do not accept the return method of directly rejecting the package without contacting the customer service. We cannot receive the returned package which is directly refused, so we cannot refund it. If you want to make a return, please contact customer service and return to the address provided by customer service.

contact way:

Sandy E-Mail: [email protected]

Davina Email: [email protected]